Having trouble using one of our online donation or membership pages? Sorry to hear that! Here are a few things to keep in mind that may help you:
1. We only accept Visa and MasterCard credit cards. We do not accept debit cards.
2. The address you provide must match the address attached to your credit card.
3. Our system is set to prevent duplicate transactions. If you made a mistake, or if your transaction was declined, please wait at least an hour before entering information again.
4. Please be patient! We have discovered that some donors close their browser window before the transaction is complete. After pressing the “submit” button, please wait until you receive a final confirmation on your screen. It may look like nothing is happening after you press “submit”, but please be patient.
5. If you do not receive your tax receipt, please check your junk mail. Please note that we are currently updating our online receipt system and that tax receipts will be issued when this process is complete. We apologize for the delay!
We apologize for any inconvenience. If you have any questions or concerns, please email us at email@example.com or give us a call at 514-486-1448 (1-877-303-0264 outside Montreal). We are also happy to process your transaction over the phone.
Thank you for your support!